Every feature, plan by plan.
What every plan includes, then each plan side by side, then every feature and the plan it starts on. Lite $49 for 100 minutes, Essential $99 for 300 minutes, Growth $249 for 1,000 minutes, Business $499 for 2,500 minutes. All prices exclude GST.
Included in every plan
- Recordings, transcripts and call summaries
- Spam call screening
- Lead qualification
- Texts the caller a link during the call
- Remembers returning callers
- Keep your own number
- Pick a local TensifyX number
- Custom voice and greeting
- Custom FAQs and call scenarios
- Test calls before you go live
- Unlimited SMS and email
- Mobile app push notifications
- Call analytics dashboard
- Hosted in Australia (AWS Sydney)
- AI disclosure on every call
What each plan actually does.
- Monthly, + GST: Lite $49 + GST; Essential $99 + GST; Growth $249 + GST; Business $499 + GST; Scale From $799 + GST
- Yearly, per month: Lite $42 + GST; Essential $84 + GST; Growth $212 + GST; Business $424 + GST; Scale Scoped
- Included minutes: Lite 100; Essential 300; Growth 1,000; Business 2,500; Scale 5,000+
- Roughly this many calls: Lite 40; Essential 120; Growth 400; Business 1,000; Scale 2,000+
- Calls at once: Lite 2; Essential 4; Growth 6; Business 10; Scale 15+
- SMS and email: Lite Unlimited; Essential Unlimited; Growth Unlimited; Business Unlimited; Scale Unlimited
- Integrations: Lite Calendar only; Essential 3 integrations; Growth 5 + API; Business 8 + advanced CRM; Scale 10+ custom
- Books appointments: Lite Into one calendar; Essential Into your job or practice system; Growth Into your job or practice system; Business Into your job or practice system; Scale Into your job or practice system
- Warm transfer to a human: Lite Yes; Essential Yes; Growth Yes; Business Yes; Scale Yes
- Recordings & transcripts: Lite Yes; Essential Yes; Growth Yes; Business Yes; Scale Yes
- Call history kept: Lite 30 days; Essential 45 days; Growth 60 days; Business 90 days; Scale 3 years
- Learns from every call automatically: Lite No; Essential Yes; Growth Yes; Business Yes; Scale Yes
- Custom agent training: Lite No; Essential Yes; Growth Yes; Business Yes; Scale Yes
- Website chat widget: Lite No; Essential Yes; Growth Yes; Business Yes; Scale Yes
- Team members: Lite One; Essential One; Growth One; Business Up to 5; Scale By agreement
- Multi-site routing: Lite No; Essential No; Growth Yes; Business Yes; Scale Yes
- API and webhooks: Lite No; Essential No; Growth Yes; Business Yes; Scale Yes
- Additional minutes, + GST: Lite $0.89 a minute; Essential $0.59 a minute; Growth $0.39 a minute; Business $0.29 a minute; Scale In your contract
- Support: Lite Email; Essential Email; Growth Priority email; Business Dedicated onboarding; Scale Named account manager
Everything it does, and where it starts.
Calls and routing
- Flags urgent calls and alerts you instantly: from Lite
- Warm transfer to your team, with the conversation so far: from Lite
- After hours, weekend and holiday schedules: from Lite
- Overflow answering when you are busy: from Lite
- VIP and caller ID routing, block list: from Lite
- Routes by reason or department: from Essential
- If a transfer is not answered, takes a message and passes it to you: from Lite
- Caller can switch the call to text: from Essential
- Outbound AI calls (follow ups, reminders): from Growth
Messaging and follow up
- Missed call text back: from Lite
- Appointment confirmations and reminders: from Lite
- Two way SMS conversations: from Essential
- Review requests after the job: from Essential
- Job status updates by text: from Essential
- AI replies to inbound email: from Growth
- Follow up sequences across call, SMS and email: from Growth
Booking and jobs
- Reschedule or cancel by phone: from Lite
- Creates a job, ticket or task from the call: from Essential
- Structured intake forms: from Essential
- Looks up job or case status during the call: from Essential
- Takes orders: from Essential
- Quote and estimate requests: from Essential
- Books by technician skill or capacity: from Growth
- Reactivates past customers: from Growth
AI and reporting
- Priority alerts by topic: from Lite
- Call tags and a follow up queue: from Lite
- Voicemail transcription: from Lite
- Usage caps and alerts: from Lite
- Daily digest email: from Lite
- Learns from every call and gets smarter automatically: from Essential
- Custom agent training: from Essential
- Sentiment and unhappy caller detection: from Essential
- AI quality score for every call: from Growth
- Slack and Teams alerts: from Growth
Team and admin
- Bring your existing number across (porting): from Lite
- Data export and deletion: from Lite
- Website chat widget: from Essential
- Shared team inbox with staff takeover: from Business
- Several AI agents, per brand or department: from Business
- Roles and permissions: from Business