AI receptionist for tradies that books into ServiceM8.
A burst pipe at 10pm currently hits voicemail. The next plumber who answers gets the job. Emergency call-outs, quote requests and job booking into ServiceM8 or Simpro.
A plumber on a roof cannot take the next ring. The homeowner with water through the ceiling does not leave a voicemail and wait. They ring the next name on the list. Recapturing that job only counts if a ServiceM8 or Simpro record already exists when you climb down, with address, access notes, urgency and a window the caller agreed to.
TensifyX is built for that exact moment. It answers on the first ring, asks the questions you always ask (suburb, leak vs blockage, anyone home, dogs, meter location), and writes the job during the call. The caller gets an SMS with the window. You get the recording and transcript too, on every plan. Nothing to re-key at 10pm.
Quote requests are handled the same way: enough detail to price, a preferred time, and a job or lead in the system you already pay for. Emergency call-outs are flagged so they do not sit in the same pile as a leaking tap. If the caller needs a person, the agent transfers with the conversation so far.
You keep the number on the van and the Google listing. You tell it the system, services, hours and after-hours rates, personalise the greeting, then forward missed calls (or all calls) from your phone. Undo it the same way.
Essential is $99 + GST a month for 300 minutes of agent call time (about 120 calls), with two-way booking into ServiceM8 or Simpro. Lite is $49 + GST a month for 100 minutes (about 40 calls), if you want the phone covered on a calendar first. First 15 days free. No card needed, and nothing is charged unless you choose a plan. Voice processing runs in AWS Sydney.
Say a two van shop takes twenty calls a weekday. If a quarter go unanswered and 40% of those would have booked a $500 job, that is $22,000 a month walking to whoever picked up (20 × 25% × 22 working days × 40% × $500). Put in your own numbers on the missed call cost calculator.
You do not change your Telstra, Belong or VoIP provider. Call-forwarding is a handset setting. If a caller needs a human, the agent transfers with suburb, urgency and the notes already taken. Every call is recorded, so a wrong booking is fixed in your dashboard, not an argument about what someone thinks they heard.