How TensifyX works, end to end.
Set up your AI agent, forward your calls, connect your systems and understand minutes, billing and your data. Written for business owners, not developers.
Get started
- Set up TensifyX in under 10 minutes: The five setup steps, what each one asks for, and how long it takes.
- Make your first test call: Hear your agent and try your hardest calls before any customer does.
- Go live checklist: Six checks before you forward real calls to your agent.
- How the free trial works: 15 days, 50 minutes, no card, and what happens at the end.
Forward your calls
- All calls, missed calls or after hours: The three ways to forward, and which suits your business.
- Forward calls on Telstra mobile: Dial codes to forward all calls or only missed calls, check them and turn them off.
- Forward calls on Optus mobile: Dial codes with a ring time you choose, and how to remove them.
- Forward calls on Vodafone mobile: Dial codes, how to cancel all forwarding at once, and a prepaid limit.
- Home phones, landlines and phone systems: Telstra and Optus home phone codes, and what to ask a phone system provider.
- iPhone and Android settings: Where forwarding lives in your phone’s settings, and its limits.
- Turn forwarding off: Take your calls back in minutes, on any carrier.
- Keep your number, or move it to us: Forwarding keeps your number with your telco. Porting moves it.
Set up your agent
- Greeting, voice and name: How the agent introduces itself, and how to change it.
- Business details and FAQs: What the agent knows about you, and how to keep it right.
- Warm transfer and urgent calls: Transfers with the conversation so far, on every plan.
- Learning and custom training: The agent gets better from your calls, on Essential and above.
Bookings and integrations
- How booking works: One calendar on Lite, your job or practice system from Essential.
- Systems connected today: Every live integration, by type of business.
- API and webhooks: Send every call and booking to your own systems, on Growth and above.
- Website chat widget: Your agent on your website, on Essential and above.
Calls and follow ups
- What happens after every call: Messages to your customer and to you, the moment the call ends.
- Recordings and call history: Every call recorded and transcribed, kept for your plan’s period.
- Outbound calls and follow ups: Reminders on every plan, outbound AI calls on Growth and above.
Plans, minutes and billing
- Plans and minutes: What each plan includes, and what counts as a minute.
- Additional minutes and your monthly limit: Your calls keep getting answered after your plan’s minutes run out.
- Change or cancel your plan: Upgrades apply straight away, downgrades from your next bill.
- Team members: One login on most plans, up to 5 on Business.
Privacy and security
- Where your data is stored: Call audio and AI processing in Australia, on AWS Sydney.
- AI disclosure and call recording: What callers are told, and what you need to tell them.
- Access and deletion: Who can hear your calls, and how to delete them.
Troubleshooting
- The agent is not answering: Work through these checks in order.
- Calls go to voicemail instead: Usually a voicemail setting answering before forwarding does.
- A booking is not showing in my system: Check the plan, the connection and the call summary.