Make your first test call
Hear your agent and try your hardest calls before any customer does.
What to try
A normal booking or enquiry, the call you get most.
A question about your prices or hours, to check the details the agent read from your website.
An urgent call, to check it is flagged and that you are alerted or the call is transferred.
A caller who wants a person, to check the transfer.
Something you never want the agent to answer, to check it takes the details instead.